Thank you for shopping at Nordzelle! We want you to love your purchase, but if you are not completely satisfied, we’re here to help.
30-Day Return Window
You have 30 calendar days from the date of delivery to return an item for a refund or exchange.
Eligibility for Returns
To be eligible for a return:
- The item must be unused, unworn, and in the same condition that you received it.
- It must be in the original packaging with all tags and accessories included.
- Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
The following items are not eligible for return:
- Items marked as Final Sale or Clearance
- Gift cards
- Personalized or custom-made items
- Opened or used personal care or hygiene products
How to Initiate a Return
- Email us at support@nordzelle.com with your order number and reason for return.
- Our team will provide you with a return authorization and instructions.
- Securely package the item(s) and ship them to the address provided.
Please do not send your purchase back without authorization.
Return Shipping
- If the return is due to our error (e.g., incorrect or defective item), we will cover the return shipping cost.
- For all other returns, the customer is responsible for return shipping costs.
Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, a refund will be processed to your original payment method within 5–10 business days.
Exchanges
We offer exchanges for the same item in a different size or color, subject to availability. Please contact us to arrange an exchange.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 7 days of receiving your order so we can make it right.