Welcome to Nordzelle! Below are some common questions our customers ask. If you don’t see your question here, feel free to contact us directly.
1. What products do you offer?
We offer a carefully curated collection of rings, bracelets, necklaces, and earrings designed to inspire confidence, elevate everyday moments, and celebrate individuality.
2. Do you ship to all states in the USA?
Yes! Standard and expedited shipping options are available at checkout.
3. How long does shipping take?
Standard shipping typically takes 5–8 business days. Processing time is usually 1–2 business days.
4. How much does shipping cost?
We offer free standard shipping on orders over $80. $9 shipping cost for orders under $80.
5. How can I track my order?
Once your order ships, you’ll receive an email with a tracking number and a link to track your package in real time.
6. What is your return policy?
We accept returns within 30 days of delivery for unused, unworn, and undamaged items in original packaging. Visit our Returns & Exchanges page for step-by-step instructions.
7. How do I initiate a return or exchange?
To start a return or exchange, please contact our customer service at support@nordzelle.com with your order number and reason for return. We’ll guide you through the process.
8. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. All payments are securely processed.
9. Can I change or cancel my order after placing it?
We process orders quickly, but if you need to change or cancel your order, contact us at support@nordzelle.com within 2 hours of placing it. We’ll do our best to assist.
10. Is shopping on nordzelle.com secure?
Absolutely. Our website uses SSL encryption and secure checkout systems to protect your personal and payment information.