At Nordzelle, we want to ensure you’re completely satisfied with your purchase. If for any reason you need to return an item, we offer a Free Return Service for a hassle-free experience. Please follow the steps below to return your items:
1. Check Eligibility
- Returns are eligible for items purchased within the last 30 days from the date of delivery.
- Items must be unworn, unused, and in the original condition with tags still attached.
- Certain items like intimate wear, opened hygiene products, or sale items may not be eligible for returns (please check our return policy for details).
2. Initiate a Return
- Log in to your account on nordzelle.com and go to your Order History.
- Select the item(s) you wish to return and click on the “Return Item” option.
- Follow the prompts to select the reason for your return and complete the return request form.
3. Receive Your Return Label
- Once your return request is processed, you will receive a Free Return Shipping Label via email.
- Simply print the return label and affix it securely to your package.
4. Package Your Item(s)
- Carefully pack the item(s) in the original packaging or a secure alternative.
- Include any accessories, tags, or documentation that came with your order.
- Seal the package securely.
5. Ship Your Return
- Drop off the return package at any authorized carrier location (e.g., USPS, UPS).
- Use the pre-paid return label you received to avoid any shipping costs.
6. Refund Process
- Once we receive your returned item(s), we’ll process your refund within 5-10 business days.
- Refunds will be issued to the original payment method used for the purchase.
7. Exchanges (Optional)
- If you’d prefer an exchange, please indicate that during the return process. We’ll send you the replacement item as soon as we receive your return.
If you have any questions or need further assistance, feel free to contact our customer service team at support@nordzelle.com.
Thank you for shopping with Nordzelle!